To prevent unplanned downtime and production halts, the new VideojetConnect Remote Service is an intelligent, Cloud-based solution that optimizes printer performance by enabling remote diagnosis and repair by in-house technicians or off-site tech support.
The service supports multiple coding solutions, including the 1860 continuous inkjet (CIJ) printer, which uses built-in sensors to drive predictive analytics. With remote connectivity for real-time access to critical information—such as printer uptime and overall equipment effectiveness data—users can gain actionable insight through performance reports and dashboards.
Real-time notification of printer needs, warning or fault conditions
Empowering you to act quicker, intelligent software dispatches immediate email notifications that inform you of any irregularities or faults that could affect your Videojet printer’s performance.
Instant visibility to valuable printer activity
Enabling proactive responses, you can now see the status of all the Videojet printers in your plant and drill down to detailed information on an individual unit. Configuration values can be quickly viewed without complicated navigation, and performance graphs can track a unit’s history and help identify the cause of downtime events.
With remote recovery, Videojet expertise is virtually a click away
With remote access capabilities, your in-house experts or Videojet Technical Support can electronically access your Videojet printer’s operating system, troubleshoot and even make needed setting adjustments for you online. This virtual access can help you recover quicker, and often without the need for an on-site service call.
