Wise Systems: Real-Time Route Monitoring with Scheduler

Dispatcher

With Dispatcher, routers, dispatchers and managers monitor routes in real-time, including delivery progress, ETAs for each delivery, and driver performance. Once routes are created — either in the platform or uploaded — the system automatically dispatches routes to drivers’ mobile devices. Dispatchers can adjust routes, quickly respond to customer needs, and access analytics and insights.

Driver

Drivers receive interactive routes on their mobile devices (iOS or Android), giving them list and map views of their stops and in-app navigation access. In the background, real-time optimization algorithms automatically adjust and re-optimize throughout the day, keeping drivers on time and efficient. Driver tools, including customer notifications, driver notes, and proof of delivery (barcode scanning or photos), enable drivers to offer better customer service.

Customer Portal

Knowing when a delivery will arrive is important for consumers and business customers alike. With Wise Systems’ Customer Portal, delivery recipients can track their orders throughout the day with accurate real-time ETAs. Customers can also receive notifications when deliveries are close to arriving or if there are delays.