With our new Remote Support solution, we can monitor your units via our portal and perform proactive maintenance. The operator can request technical help directly from the equipment’s panel, send all the necessary information and get assistance.
The equipment also sends a report automatically if it stops working, guaranteeing fast reaction times and efficient service processes. After receiving permission to connect, we can provide a remote diagnosis, which saves you time and money and avoids the need for a technician’s visit.
If a problem cannot be solved via remote maintenance, an engineer is immediately informed about the diagnosis and comes optimally prepared to repair the unit on-site. With Remote Assistance, you save as soon as the first downtime is reported.
Our new Remote Support solution visualizes all the unit’s data in Kardex’ new online portal. With the live overview you can get information on the status of your units at any time and from anywhere, allowing you to enjoy maximum process reliability.
Furthermore, the portal offers extensive analysis options by displaying service callouts, the units’ utilized capacity, and the completed cycles. Thanks to such insights, all processes relating to the use of your units can be continuously improved and optimized.
As such, fluctuations in the utilized capacity of the units during operation can be identified and solved at an early stage. In addition, we use the data to dynamically calculate the best servicing date, depending on how you use the equipment.