Flexible workstations improve retailer’s operations

The workstations helped the retailer successfully pivot to e-commerce.

  By ·

Thirty years ago, a nationwide home accessories and furniture retailer wanted to improve processes for registry items. These items are a major source of revenue for the business, but they knew the customer experience could be improved. Many of their customers would inquire about shipping, intending to bring items to out-of-town weddings. As a result, the retailer wanted to send a purchased item to a different store for pick-up, which would save their customers time, money and logistical headaches.

At the time, however, shipping between stores was a relatively new concept and inventory sharing was still in its infancy. Brick-and-mortar retailers generally didn’t have the proper equipment.

They turned to a supplier that helped the retailer convert its stores into multi-use spaces—with its physical retail locations functioning as warehouses and distribution centers, as well as places of purchase. Since the product mix varied in weight and size (posing a unique challenge), the supplier provided efficient inventory storage and packing solutions for items as big as tables and as fragile as champagne flutes. Ultimately, it helped develop and deploy a solution across their network of stores, which improved throughput by 25%.

Since then, e-commerce has exploded in popularity and the pace of the industry has increased dramatically. While using the workstations the supplier provided 30 years ago, the retailer was able to seamlessly pivot to a successful e-commerce program, as the flexible, customizable units have been able to accommodate and adapt to innovations in equipment, packing materials and processes. Flat screen monitors and scanners are integrated into the workstations to help the retailer leverage new technological capabilities. Storage solutions for more durable protective packing materials, including air pillows and poly bags were implemented.

In addition, the supplier helped the retailer optimize its processes to meet customer expectations around expedited shipping, in-store pickup and hassle-free returns. Through these modifications, productivity of existing workstations increased by more than 20%.

Dehnco
(847) 382-1579


What's Related in Dehnco

Special Digital Issue: The State of Materials Handling Automation
Warehouse and distribution center managers have never been under more pressure to transform their operations through the application of software, automation and new thinking aimed to streamline processes and keep pace with customer demands.

Flexible workstations improve retailer’s operations
The workstations helped the retailer successfully pivot to e-commerce.

4 ways packing stations have evolved
Moving from an afterthought to a key component of e-commerce and omni-channel facilities, today’s packing stations are unclogging bottlenecks and improving order fulfillment productivity.

PBS-935 pack benches and tables
Support pack personnel with ergonomic benches and tables

Ergonomics: Finding and maintaining the golden zone
New solutions are improving productivity and retention among an increasingly diverse workforce.

More Dehnco


Related Topics

Casebook   Dehnco   Ergonomics   Retail   Workstation   All topics



Related Video
Latest products
3/8” Super Air Wipe
Super Air Wipe dries, cools & cleans small diameters.

Momentum Warehouse Execution System
Momentum™ warehouse execution system (WES) by Honeywell Intelligrated is a feature-rich software platform built to address the escalating…

Cleveron 401 Pickup Tower
Smart locker triples parcel capacity.

CEMA Application Guide For Unit Handling Conveyors, 2nd Edition
In this book one will find the most current conveyor technologies presented and explained in detail.

Featured Products

Subscribe to MHPN Magazine Today

Material Handling Product News is the market’s only executive format publication reporting on the entire range of material handling products — from the loading dock, to the manufacturing process, to storage and distribution. Don’t miss a single product, claim your free subscription today.