Mettler-Toledo, LLC: InTouch Remote Monitoring

To identify potential problems with weighing equipment, InTouch Remote Monitoring alerts the supplier’s personnel when issues that could affect scale operation or accuracy occur. This keeps essential weighing processes running smoothly and enhances uptime and productivity. The system continuously evaluates the operating condition of scale systems, watching for parameter changes and providing a comprehensive view of the operational state of connected devices. Monitored events include: RAM battery levels; calibration expiration and test dates; control limit failures and capacity issues; communication errors; low-level load-cell excitation; and zero captured during calibration. With remote support, authorized service technicians can investigate and resolve an issue using a securely protected connection, or dispatch trained field personnel. Mettler Toledo, 800-638-8537, mt.com.