A new augmented reality platform, Ability Remote Insights, is designed to increase response times and asset lifecycles while also enhancing production performance and operational productivity. The platform uses headsets to primarily assist field service technicians and expand the reach of subject matter experts.
Enabling field service technicians to share their views of situations by using its camera, the platform provides users an opportunity to receive guidance directly from experts—through on-screen annotations, chats and document sharing.
In turn, service response times will be faster, as maintenance actions can be completed sooner than in the past.
Company Description:
Reducing time to resolution through improved collaboration using augmented reality technology
ABB Ability™ Remote Insights for service is a collaborative application that improves interaction between remote experts and field personnel by enabling live instruction and guidance that can be overlaid on live video using augmented reality technology.
This new solution will simplify maintenance, reduce downtime, increase equipment effectiveness and improve safety. Expand the technical knowledge of your workforce as your team gains hands-on maintenance experience from ABB’s global expert support network.
Key benefits:
- Reduce downtime and costs by resolving issues more quickly
- Connect instantly to the right expert and information
- Improve safety and awareness
- Enhance quality of repairs and associated asset life
- Increase knowledge base through access to previously solved problems
This product was nominated for a Product of the Year Award.
