Distribution and fulfillment systems are becoming more automated than ever, but the skilled technical labor required to maintain and repair them is increasingly difficult to source. TechSight is an augmented reality maintenance solution designed to address those challenges, helping reduce repair time and minimize operational disruption in the event of an unplanned outage.
The solution leverages smart glasses and a videoconferencing platform to instantly connect on-site technicians with remote Honeywell Intelligrated technical support experts, enabling live service instruction via two-way audio and visual communication.
Smart glasses enable technicians to share their vision, gestures and voice, and receive visual aids like schematics and annotated screenshots. TechSight enhances the capability of existing maintenance personnel, effectively guiding inexperienced on-site technicians through troubleshooting processes and showing them exactly how to resolve the issue at hand. It enables them to tap into the full expertise of Honeywell Intelligrated, while eliminating travel costs associated with flying in an expert for emergency support.
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