With Remote Support, the Kardex Remstar Help Desk can monitor your automated storage and retrieval systems via the Kardex portal and perform proactive maintenance. An operator can request technical help directly from the unit control panel, transmit all the necessary information and get assistance.
The unit can also send a report automatically if it stops working, guaranteeing fast reaction times and efficient service processes. After receiving permission to connect, a technician will provide a remote diagnosis, which saves you time and money and avoids the need for an onsite visit.
If an error cannot be solved via remote maintenance, a technician is immediately informed about the diagnosis and comes prepared to repair the unit on-site, minimizing system downtime.
Remote Support visualizes all the unit’s data in the Kardex Portal. With a live overview, you can find information on the status of your units at any time and from anywhere, allowing for maximum process reliability.
The Portal offers extensive analysis options by displaying service callouts, the units’ utilized capacity and completed cycles. With these insights all processes relating to the use of your automated storage and retrieval systems can be continuously improved and optimized.
As such, fluctuations in the utilized capacity of the units during operation can be identified and solved at an early stage. In addition, we use the data to dynamically calculate the best servicing date, depending on how you use the equipment.
Benefits at a Glance
Reduced Downtime
Minimal Downtime Costs
Maximum Security
Greater Reliability
Early Fault Detection
More Transparency
Extensive Analysis
This product was nominated for a Product of the Year Award.
