Agility Robotics, creator of the bipedal Mobile Manipulation Robot (MMR) Digit, and Ricoh USA, Inc., one of the largest global service delivery organizations, today announced a partnering to expand Agility’s customer support capabilities throughout North America. This agreement – said to be the first of its kind for a humanoid robot – extends Agility’s support system through Ricoh's Service Advantage program, while providing additional resources for its end users.
“As the global warehouse automation market continues to experience double-digit growth, the need to keep the related technology, automation and robotics up and running, as well as adapt to new workflows, becomes even more critical,” said Jim Kirby, Vice President, Service Advantage, Ricoh North America. “We are excited to collaborate with Agility to support their customers’ automated warehouse solutions and ensure the humanoid robots being deployed are coupled with a world-class service promise.”
Led by Ricoh’s global network of certified service employees, Ricoh Service Advantage is a lifecycle management solution that enables diverse companies of all sizes to expand their footprint and services, enter new regions and markets, implement best practices, and reduce costs, Ricoh noted.
Ricoh will support Digit robots and Agility Arc, Agility’s cloud automation platform for deploying and managing Digit fleets. Digit is a multi-purpose, human-centric robot made for logistics work, and designed to work safely in human spaces and help with a variety of repetitive tasks. Agility Arc is designed to simplify the deployment lifecycle, from facility mapping and workflow definition to operational management and troubleshooting.
“Our goal is for every end user deployment to be successful, with respect to uptime, safety, and overall success,” said Rich Bohne, Chief Commercial Officer at Agility Robotics. “This partnership with Ricoh gives us eyes, ears, and hands all over the world and adds an additional layer of expert support should a customer need our assistance.”
Today’s announcement follows a series of partnership and customer deployment news for Agility, which recently announced a multi-year agreement with GXO Logistics, Inc. to deploy Digit in its logistics operations. Agility also recently partnered with system integrator Zion Solutions Group and warehouse management company Manhattan Associates.
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